A shipment that can't wait needs a phone call, not a form.
AOG parts, a stopped production line, a deadline measured in hours. Here's how to tell if it's a genuine emergency, what happens when you call, and how the shipment actually moves.
Is this actually an emergency?
Not every urgent shipment needs the emergency desk, and treating every booking as an emergency just slows down the ones that really are. Use this to route yourself correctly the first time.
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| Situation | Emergency? | What to do |
|---|---|---|
| Aircraft or equipment grounded waiting on a part (AOG) | Yes, call now | Call the operations desk directly with the part, origin and destination. |
| A production line has stopped, or is about to | Yes, call now | Call the desk; we route through Time-Critical Logistics or a Dedicated Vehicle depending on the lane. |
| A tender, customs or contract deadline is hours away | Yes, call now | Call the desk; late means disqualified, not delayed. |
| Urgent, but there's no fixed deadline in hours | Not an emergency | Use Time-Critical Logistics via the quote calculator for a fast, scheduled option. |
| Routine B2B shipment, just needs to move quickly | Not an emergency | Use the instant quote calculator for Air or Surface Cargo. |
What happens when you call
1. Describe the situation
The part or cargo, origin, destination and the actual deadline. The desk works from real constraints, not a form field.
2. Mode is matched to it
Air Cargo, Time-Critical Logistics or a Dedicated Vehicle, using the same decision framework used across the site.
3. Pickup is arranged
Typically same-day from the Gurugram core. The extended corridor needs more lead time to reach a gateway.
4. Tracked to delivery
Flight-level, milestone visibility from pickup to signed proof of delivery.
How this typically plays out
Patterns we see repeatedly, not a specific past shipment. Use these to sanity-check where yours fits.
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| Scenario | Why it's urgent | Typical resolution path |
|---|---|---|
| AOG part needed at a customer site | Aircraft or equipment stays grounded until the part arrives | Time-Critical Logistics by air, tracked door-to-door |
| Auto-component line stoppage in the Manesar, Bawal or Dharuhera belt | Every hour of downtime has a direct cost | Time-Critical Logistics or a Dedicated Vehicle depending on lane and lot size; see the Industrial Corridor guide |
| Tender or customs deadline the same day | Missing the deadline disqualifies the bid, it doesn't just delay it | Time-Critical Logistics by air, prioritised ahead of standard bookings |
| More than one site needs the same part urgently | A single shipment has to serve multiple destinations | Freight Forwarding coordinates consolidated dispatch from one origin |
What to expect from the desk
What teams ask before they call
How is this different from the Time-Critical Logistics service?
This page helps you decide whether what you're facing is actually an emergency and what to do about it right now. Time-Critical Logistics is the service that moves the shipment once that decision is made.
Is emergency logistics more expensive than a standard booking?
Yes, typically. Urgent handling and same-day dispatch cost more than a booking made with normal lead time. It should be reserved for shipments where the cost of a delay is genuinely higher than that premium.
What if I'm not sure whether it's an emergency?
Call the operations desk and describe the situation. Use the triage guide above as a starting point; the desk will tell you directly if a standard booking is a better fit.
Do you handle emergencies outside the North India industrial corridor?
Time-critical shipments are handled anywhere in India. The Industrial Corridor guide covers regional lead-time expectations specifically for Gurugram, Haryana and Rajasthan.
Can I request a Dedicated Vehicle for an emergency?
Yes, when a shipment can't be consolidated or needs an exact pickup and delivery window. It's quoted directly by operations rather than through the instant calculator.
Can I track an emergency shipment in real time?
Yes. Every shipment gets flight-level tracking with door-to-door visibility, the same data the operations desk sees.
If it's genuinely urgent, call now.
Share the part or cargo, the lane and the deadline. Not actually an emergency? The instant quote calculator is faster than waiting on hold.